Frequently Asked Questions

Everything you need to know about Revopoint 3D scanning solutions.

What is the typical shipping time for my order?

Orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery via our global warehouse network.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

What is your return policy for 3D scanners?

We offer a 14-day return policy for items in their original condition and packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.

Do Revopoint 3D scanners come with a warranty?

Yes, all our scanners include a one-year limited warranty that covers manufacturing defects. We also provide lifetime technical support and software updates.

Is the scanning software included with the hardware purchase?

Absolutely. Every Revopoint scanner comes with a license for our Revo Scan software, which is compatible with Windows, macOS, Android, and iOS devices.

Do I need to pay customs duties or import taxes?

For most major regions like the US, EU, and UK, we ship from local warehouses so no extra duties apply. For other regions, customers are responsible for local customs fees.